Terms and Conditions

Last Updated: June 10, 2025

Welcome to Snackkal!

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

These Terms and Conditions (the "Agreement") govern your use of this website, www.snackkal.com (the "Website"), and Snackkal's offer of products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by reference, the policies and guidelines referenced below.

Acceptance of Terms

By accessing, browsing, or otherwise using the Website, you indicate your agreement to all the terms and conditions under these Terms and Conditions. If you do not agree to these Terms and Conditions (including any referenced policies or guidelines), please immediately terminate your use of the Website.

We reserve the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. We will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your continued use of the Website following the posting of any such changes will constitute your acceptance of any such changes or revisions.

Products and Services

Terms of Offer

This Website offers for sale certain food products and snacks (the "Products"). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.

Product Descriptions

We attempt to be as accurate as possible in our product descriptions. However, we do not warrant that product descriptions or other content of this Website is accurate, complete, reliable, current, or error-free. Please be aware that product images are for representative purposes and may differ from the actual product in terms of color, size, or other physical attributes.

Pricing and Availability

All prices displayed on our Website are in Indian Rupees and are subject to change without notice. We reserve the right to modify prices at any time. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price.

Sales Tax

If you purchase any Products, you will be responsible for paying any applicable taxes as per Indian law.

Your Account and Registration

If you create an account on the Website, you are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate, current, and complete information
  • Updating your information to keep it accurate and current

You agree that if you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we have the right to indefinitely suspend or terminate your account and refuse to provide you access to the Website.

If you are under 18, you may use our Website only with involvement of a parent or guardian.

Website Use and Restrictions

Permitted Use

We grant you a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial use of the Website.

Prohibited Activities

You agree not to:

  • Use the Website for any illegal purposes
  • Interfere with or disrupt the use and enjoyment of the Website by other users
  • Resell material on the Website without authorization
  • Engage in transmission of "spam", chain letters, junk mail, or any other type of unsolicited communication
  • Defame, harass, abuse, or disrupt other users of the Website
  • Copy, reproduce, transmit, distribute, or create derivative works without express written authorization
  • Use any data mining, robots, or similar data gathering tools
  • Attempt to gain unauthorized access to any portion of the Website

Electronic Communications

When you visit our Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, SMS, phone calls, or by posting notices on this Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

By registering your phone number with us, you consent to be contacted via phone calls and/or SMS notifications for order updates, shipment notifications, delivery confirmations, and promotional communications.

Payment Terms

Payment Methods

We accept various payment methods including credit cards, debit cards, net banking, digital wallets, and cash on delivery (where available).

Payment Processing

While availing any payment method available on the Website, we will not be responsible for any loss or damage arising directly or indirectly due to:

  • Lack of authorization for any transaction
  • Exceeding preset limits mutually agreed between you and your bank
  • Any payment issues arising out of the transaction
  • Decline of transaction for any other reason

Transaction Security

All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks. We do not store your complete card details on our servers.

Shipping and Delivery

Processing Time

We usually process and ship products within 2 working hours after receiving your order. Once processed, cancellations may not be possible.

Cancellation Window

Orders can only be cancelled within 1 hour of placement. After this window, orders may already be in preparation or dispatch.

Delivery Timeline

We aim to deliver products within 5-7 business days, though delivery times may vary based on location and other factors.

Risk of Loss

All items purchased from Snackkal are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

Delivery Issues

We are not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, natural disasters, or courier service delays.

Returns, Refunds and Cancellations

Return Policy

We do not accept returns for our products as they are food items. Once delivered, food products cannot be returned due to health, safety, and hygiene regulations as per Indian food safety standards.

Cancellation Policy

  • Time Frame: You can raise cancellation requests within 1 hour of placing your order
  • Requirements: All cancellation requests must include a valid reason for cancellation
  • Contact: Contact us immediately at +91 94288 202021 or info@snackkal.com

Refund Policy

  • Prepaid Orders: Refunds will be credited to your original payment method within 5-7 working days
  • Processing: Additional 2-3 business days may be required by your bank to reflect the credit
  • Eligible Cases: Refunds are processed for cancellations within the specified time frame, damaged products, wrong deliveries, or quality issues

Issue Resolution

If you receive damaged, defective, or incorrect products, please contact our customer service team within 24 hours of delivery. Based on the facts and circumstances of each case, we will provide appropriate resolution through replacement or refund.

For detailed information, please refer to our comprehensive Return, Refund and Cancellation Policy available on our website.

Intellectual Property Rights

Our Content

All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our property or that of our content suppliers and is protected by Indian and international copyright laws.

Trademarks

Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.

User Content

By posting, storing, or transmitting any content on the Website, you grant us a perpetual, worldwide, non-exclusive, royalty-free, assignable right and license to use, copy, display, perform, create derivative works from, distribute, and transmit such content in any form and media.

User Generated Content

You may post reviews, comments, and other content, provided that the content is not:

  • Illegal, obscene, threatening, or defamatory
  • Invasive of privacy or infringing of intellectual property rights
  • Injurious to third parties or objectionable
  • Containing software viruses, commercial solicitation, chain letters, mass mailings, or spam

We reserve the right to remove or edit user content but are not obligated to monitor all posted content.

Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy, which is incorporated by reference into these Terms and Conditions, for information about how we collect, use, and share your personal information.

Disclaimers

Website Disclaimer

YOUR USE OF THIS WEBSITE AND/OR PRODUCTS IS AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Product Disclaimer

We make no warranty that:

  • The information provided on this Website is accurate, reliable, complete, or timely
  • The Products will meet your specific requirements
  • The Products will be uninterrupted, timely, secure, or error-free
  • Any defects in Products will be corrected

Limitation of Liability

OUR ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID FOR PRODUCTS PURCHASED VIA THE WEBSITE.

WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS, INCLUDING LIABILITIES RESULTING FROM:

  • The use or inability to use the Website content or Products
  • The cost of procuring substitute products or content
  • Any products purchased or transactions entered into through the Website
  • Any lost profits you may allege

Indemnification

You agree to release, indemnify, defend, and hold harmless Snackkal and any of its contractors, agents, employees, officers, directors, shareholders, affiliates, and assigns from all liabilities, claims, damages, costs, and expenses, including reasonable attorneys' fees, relating to or arising out of:

  • This Agreement or your breach of warranties, representations, and obligations
  • The Website content or your use of the Website content
  • The Products or your use of the Products
  • Any intellectual property or other proprietary right of any person or entity
  • Your violation of any provision of this Agreement
  • Any information or data you supplied to us

Force Majeure

We will not be deemed in default or held responsible for any cessation, interruption, or delay in the performance of our obligations due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott, or any other cause beyond our reasonable control.

Termination

We reserve the right to terminate your access to the Website if we reasonably believe, in our sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website, and we may cancel any outstanding orders for Products.

Governing Law and Jurisdiction

This Agreement will be governed by the laws of the State of Gujarat, India, without regard to its conflict of law principles. Any dispute relating to your visit to our Website or to products you purchase shall be subject to the exclusive jurisdiction of the courts located in Rajkot, Gujarat, India.

Dispute Resolution

Arbitration

Any dispute, controversy, or claim arising out of or relating to this Agreement shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Rajkot, Gujarat, India.

Class Action Waiver

BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.

Miscellaneous

Entire Agreement

This Agreement comprises the entire agreement between you and Snackkal and supersedes any prior agreements pertaining to the subject matter contained herein.

Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Assignment

You may not assign your rights and obligations under this Agreement to anyone. We may assign our rights and obligations under this Agreement in our sole discretion and without advance notice to you.

Waiver

The failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.

Statute of Limitations

You agree that any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

International Use

We make no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: info@snackkal.com
Phone: +91 94288 202021
Address: Somnath 3, Main Road, 150 Feet Ring Road, Rajkot, Gujarat 360005, India

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.