Privacy Policy

Last Updated: June 10, 2025

Welcome to Snackkal!

This Privacy Policy describes how Snackkal ("the Site", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from www.snackkal.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using our website or services, you agree to the terms of this Privacy Policy. Please read this Privacy Policy carefully. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. Continued use of our services constitutes acceptance of the updated policy.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact Details: Your name, address, phone number, and email address
  • Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account Information: Your username, password, security questions and other information used for account security purposes
  • Customer Support Information: Information you choose to include in communications with us, for example, when sending a message through the Services
  • Payment Details: Processed via third-party providers (we do not store complete card details)

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies. This information may include:

  • Device Information: Browser type and version, operating system, device type
  • Usage Data: Time spent on pages, referring websites, clickstream data
  • Network Information: IP address and network connection details
  • Analytics Data: How you access and use our Site and your account

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Service Providers: Companies who support our Site and Services, such as Shopify
  • Payment Processors: Who collect payment information to process your orders
  • Logistics Partners: For delivery and fulfillment services
  • Analytics Providers: For website performance and user behavior analysis

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services

  • Process and fulfill your orders
  • Arrange for shipping and facilitate returns/exchanges
  • Create, maintain and manage your account
  • Send notifications related to your account, purchases, and transactions
  • Provide customer support

Marketing and Advertising

  • Send marketing, advertising and promotional communications by email, text message or postal mail
  • Show you advertisements for products or services
  • Better tailor the Services and advertising on our Site and other websites
  • Send order updates, promotional emails, and newsletters

Security and Fraud Prevention

  • Detect, investigate or take action regarding possible fraudulent, illegal or malicious activity
  • Prevent unauthorized access to accounts
  • Comply with legal obligations

Communication and Service Improvement

  • Respond to your queries and requests
  • Improve website functionality and customer experience
  • Conduct analytics and improve product offerings
  • Maintain our business relationship with you

How We Share Your Information

We may share your information with the following parties:

Service Providers

  • Logistics Partners: For delivery of your orders
  • Payment Gateways: For secure payment processing (we don't store complete card details)
  • Technology Providers: For website hosting, maintenance, and marketing services
  • Analytics Providers: For data analysis and website optimization

Legal Requirements

  • Government Authorities: When required by law, regulation, or legal process
  • Law Enforcement: To comply with subpoenas, search warrants and similar requests

Business Operations

  • Business Partners: To provide services and advertise to you (with their own privacy notices)
  • Corporate Transactions: In connection with mergers, acquisitions, or bankruptcy proceedings
  • Affiliates: Within our corporate group for legitimate business interests

We never sell your personal data.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Track your preferences and remember your actions
  • Analyze website traffic and user behavior
  • Enable a smoother browsing and shopping experience
  • Power and improve our Site and Services
  • Better tailor services, products and advertising

For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly.

Third-Party Links and Websites

Our website may link to other websites (e.g., payment partners, social media platforms). We are not responsible for their privacy practices. Please review their privacy policies independently. Our inclusion of such links does not imply any endorsement of the content on such platforms.

Data Security

We take appropriate technical and organizational measures to safeguard your data, including:

  • Secure servers and SSL encryption
  • Access control measures
  • Regular security assessments
  • Staff training on data protection

However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive information to us.

Data Retention

How long we retain your personal information depends on different factors, such as whether we need the information to:

  • Maintain your account
  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce applicable contracts and policies

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

Access and Portability

  • Right to Access: Request access to personal information we hold about you
  • Right to Portability: Receive a copy of your personal information and request transfer to a third party

Correction and Deletion

  • Right to Correct: Request correction of inaccurate personal information
  • Right to Delete: Request deletion of personal information we maintain about you

Processing Control

  • Restriction of Processing: Ask us to stop or restrict processing of personal information
  • Withdrawal of Consent: Withdraw consent where we rely on it for processing
  • Object to Processing: Object to data processing as per applicable laws

Communication Preferences

  • Email Opt-Out: Unsubscribe from promotional emails using the link provided
  • SMS Opt-Out: Contact us to opt out of promotional SMS messages
  • Transactional Messages: Will continue as required for service delivery

To exercise these rights, contact us at info@snackkal.com. We will not discriminate against you for exercising any of these rights.

Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has shared personal data with us, please contact us and we will delete it promptly.

International Users and Data Transfers

Please note that we may transfer, store and process your personal information outside the country you live in, including to India where our servers are located. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable Indian data protection laws, our Grievance Officer contact details are:

Grievance Officer
Snackkal
Somnath 3, Main Road,
150 Feet Ring Road,
Rajkot - 360005, Gujarat, India
📞 Mobile: +91 94288 202021
✉️ Email: info@snackkal.com

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

Complaints and Appeals

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: info@snackkal.com
Alternative Email: snackkalfoods@gmail.com
Phone: +91 94288 202021
Address: Somnath 3, Main Road, 150 Feet Ring Road, Rajkot, Gujarat 360005, India